Communication styles affect a team’s cohesiveness, efficiency and productivity. In this module, you will learn to recognize your style of communication and how it affects others. You will also learn how to manage your team’s four basic styles of communication: aggressive, passive-aggressive, passive, and assertive.

Email is the most commonly used communication tool in daily professional communication among professionals. This module will give you the skills to create concise, impactful emails that will explain your point clearly while eliciting the response you need.

In this course, we share effective tools for creating and delivering professional, engaging oral presentations, with tips on creating effective visual supports.

One of the most common stumbling blocks for any writer is knowing when and how to move from research to writing. This course will outline the steps needed to synthesize research into effective communication.

Paragraphs are the building blocks of powerful messaging and persuasive arguments. This module will show you how to build a strong paragraph—from the topic sentence to the order of supporting information to building tight transitions between paragraphs—in order to support your communication.

Whether writing an email explaining a new process or policy or building an instruction manual, the techniques in this course will help create clear, accurate instructions.

This first module helps you identify—and eliminate—passive structures and wordiness to maximize clarity. The techniques shared in this course will help the writer reduce verbal clutter in both business and personal writing.

Basic language techniques clarify and simplify your writing. This course takes those tools to the next level and gives participants strategies for clearer writing using document structure and accurate word choice.

Coming Soon

In this introductory module you are introduced to the basic vocabulary of English sentence structure--terms like “subject” and “independent clause” that are critical for the discussion of punctuation and sentence organization. If these terms are new to you, or if you would like a quick refresher on their use, it is highly recommended that you complete this module before moving on to the next Stronger Sentences modules.

Is it I? Is it me? In this module you will learn to identify some of the common problems with pronoun use as well as how to fix them.

The key to persuasive writing is getting your reader on your side using subtle and effective writing strategies. This course will give participants the skills to positively sway their readership.

Writing a request requires skill in persuasive writing and tact. Refusing a request requires the same set of skills, but for a different result. This course will develop specific approaches to both making—and refusing—a request tactfully and effectively.

Social media is a powerful marketing tool—when you know how to harness it. This course gives guidelines for professional, effective communication in social media. This course covers tips for Facebook, Twitter and LinkedIn.

Professionals whose first language is not English can run into unique roadblocks in business communication. This introductory module focuses on listening actively, reading social cues and mastering verbal and written tone.

Extending the skills learned in the first level, this module helps participants discover and apply specialized vocabulary and communications contexts specific to their chosen field.